Billtrace Call Management

This End User License Agreement ("Agreement") is a legal agreement between Billtrace Infotech Pvt. Ltd. ("Billtrace ") and the user ("You").

Billtrace grants you a limited, non-exclusive, non-transferable, and revocable license to use the Software solely for customer support, ticket management, issue tracking, communication, and service-related activities associated with Billtrace products and services.

All rights, title, ownership, and intellectual property rights in the Software remain the exclusive property of Billtrace .

Billtrace Call Management Software is designed to facilitate:

Access to the Software may be granted to authorized Billtrace employees, support executives, technical support teams, business administrators, and registered customers using Billtrace products.

Users must use valid credentials issued or approved by Billtrace .

You are responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account.

Sharing login credentials with unauthorized persons is strictly prohibited.

You agree to use the Software only for lawful business and support purposes.

Any misuse may result in immediate suspension or termination of access.

The Software may contain customer-related information necessary for support operations and issue resolution.

Users must treat all customer information as confidential and may only access such information for providing support services and resolving issues.

The Software may store and display support-related communications for customer service, quality assurance, training, auditing, and operational purposes.

Users acknowledge that support activities may be monitored for quality assurance and service improvement purposes.

Billtrace strives to provide accurate and up-to-date information; however, users acknowledge that information may occasionally contain inaccuracies or delays.

The Software, including all source code, interfaces, reports, graphics, workflows, designs, trademarks, and documentation, is the exclusive property of Billtrace Infotech Pvt. Ltd.

No ownership rights are transferred to users under this Agreement.

Billtrace does not guarantee uninterrupted access to the Software.

Billtrace may suspend or terminate access immediately if:

The Software is provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Billtrace shall not be liable for:

Employees, support staff, and users may access confidential customer and business information while using the Software.

Such information must not be disclosed, copied, shared, or used for personal gain without authorization.

Users agree to comply with all applicable laws, regulations, and company policies.

Billtrace reserves the right to modify these Terms & Conditions at any time.

Continued use of the Software after updates become effective constitutes acceptance of the revised Agreement.

For support, questions, or concerns regarding this Agreement, please contact Billtrace Infotech Pvt. Ltd.

Email: support@Billtrace .in

By downloading, installing, accessing, or using Billtrace Call Management Software, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.